Frequently Asked Questions (FAQ)

Q1: What does INCS stand for?

INCS stands for Insurance Notification Clearinghouse Services.

Q2: I need help with the website, how to I get assistance?

Users who need assistance should check the FAQ link at the top of the screen or the Help/Hint Box on the website. If further assistance is needed, you can contact us via email or phone. Contact information can be found on the Contact Us page via the link at the top right corner of the website.

Q3: Can I provide feedback or suggestions for new features on the website?

Yes, click here to email us your feedback or suggestion.

Q4: How do I log on?

You will need to contact the INCS Website Administrator at your company. They can assist you in obtaining an user id and password. Once the authentication and authorization process is complete, you can log on using the given user id and password.

Q5: Are my user id and password case-sensitive?

Yes.

Q6: Why was I logged out? Why do I have to login again?

For security reasons, users who are inactive for 15 minutes or more are automatically logged out.

Q7: Are the search fields case sensitive?

No, both upper and lower case can be used in the search fields.

Q8: As an Insurance Company user, what is the most efficient way to find a specific transaction?

Searching by policy number is the most efficient way to locate a policy. To further refine your results, add the last 5 digits of the VIN for auto or the 5 digit premise zip code for mortgage. You can also add the start date and/or end date to your search criteria.

Q9: As a Tracking Company user, what if I don't have the policy number or the VIN?

For auto searches, the policy number and the last 5 digits of the VIN are mandatory fields for tracking company users. For mortgage searches, the policy number and the 5 digit zip code of the dwelling are mandatory for the tracking company users. These requirements prevent data from being accessed by unauthorized users.

Q10: How do I perform a wildcard search for the fields 'Insured Last Name/Insured Name'?

Add wildcard (*) in the name search field. An example, you can enter M*yer* in the Insured Last Name search field and the result will include last name Myer, Meyer, Myers and Meyers.

Q11: When I entered 'Smith' in the Insured Last Name, the search returned transactions with names like - 'Angie Smith', 'Tom Smithson', 'Smithart, Joe'. Why did am I getting more than just 'Smith'?

There is only one Name field on the Mortgage coverage transaction, instead of separate fields for First Name and Last Name. The Name field may contain any combination of First Name / Last Name. For example, the policy might have 'Ann Silber' or 'Silber, Ann' or 'Ann & Fred Silber' or 'Silber, Fred and Ann'. Therefore the system uses a wildcard search automatically when you enter the Insured Last Name. Try using another field in addition to Insured Last Name to narrow your search.

Q12: What are start date and end date in the search field?

Start and end date refer to INCS cycle date. They can be used to refine your search result by filtering transactions that are processed within the given date range. If the start date is omitted, the default is 2 years prior to the current date. If the end date is omitted, the default is today's date.

Q13: Why is the maximum number of transactions returned limited to 50 in the Summary page?

We return the most recent 50 transactions to help the user locate the desired transaction in the most efficient manner. If the desired transaction is not in the result batch, then the user can enter more search criteria. An example is to add the start and end date to limit the transaction process date range, which will further reduce the number of transactions displayed.

Q14: What is a breadcrumb?

A breadcrumb is a navigation aid that allows you to navigate to previously visited pages by clicking on items in the breadcrumb trail. When using breadcrumb navigation, the data from the previous page is retained.

Q15: What does REJECTED ERROR in delivery date mean?

It means the transaction did not meet all the requirements to be processed. Therefore, it was rejected and given an error status. More information on why the transaction was rejected can be found at the bottom of the Details page.

Q16: How do I get the detail information on a policy?

After entering the search data and clicking on the search button, the Search Summary Page will display up to 50 transactions that match the search criteria. All policy numbers on the Summary Page are hyperlinks. Click on the desired policy number hyperlink to view the information on the Detail Page.

Q17: How do I view the Invoice List Bill?

The Summary page has a column named Invoice Number. It is a hyperlink that takes the User to the specific policy List Bill invoice.